Skincare FAQs: Delivery, Authenticity & Payment

Choose a product, select your quantity, and add it to your bag. Open the bag, review the items, then continue to checkout. Enter your name, phone number and delivery address, choose inside or outside Dhaka, and confirm the order. No account is required to order.

Yes. Cash on delivery is available across Bangladesh. You pay the product total plus the delivery charge when the parcel reaches you. Online payment options are shown at checkout when enabled.

Yes. Guest checkout is supported. Creating an account simply keeps your order history and saved details in one place for next time.

Message us on Facebook Messenger or WhatsApp using the buttons on this page or any product page. Tell us your skin type, concern and budget, and we will recommend a routine from the products currently in stock.

Delivery is ৳80 inside Dhaka and ৳130 outside Dhaka. The charge is added at checkout and paid with the product total on delivery.

Orders inside Dhaka usually arrive in 1–2 working days. Deliveries to other districts take 3–5 working days. We share tracking updates over WhatsApp or phone until the parcel is delivered.

Yes. We ship nationwide through courier partners. If your area is outside a standard courier route, message us before ordering and we will confirm the best delivery option.

Yes. We import from authorised retailers, pharmacies and brand counters in Bangkok, Kuala Lumpur and Seoul. Every unit is checked for seals, batch codes and expiry dates before it is listed. We do not sell decants, testers or duplicates.

Malaysian stock is sourced in Kuala Lumpur, Thai stock in Bangkok, and Korean stock through Korean distributors and authorised brand channels. You can browse each origin on our shop-by-country pages.

A pre-order item is not in our Dhaka stock yet. Submitting a pre-order request lets our team confirm availability and the estimated arrival date before any payment. If the item cannot be sourced, the request is cancelled with no charge.

Lightweight gel moisturisers, low-pH cleansers, niacinamide or salicylic-acid serums and broad-spectrum SPF 50 sunscreens work well in heat and humidity. Heavy occlusive creams are better saved for winter or for very dry skin.

Start with four steps: cleanser, moisturiser, sunscreen in the morning, and a gentle treatment at night. Add one new product at a time and give it two to three weeks before judging the result. Our skin-type pages list products grouped by oily, dry, combination and sensitive skin.

Yes. Curated bundles pair products that work together and usually cost less than buying each item separately. Browse the combos page to see the current sets.

Contact us within 48 hours of delivery with a photo of the parcel and the product. If the fault is ours, we will arrange a replacement or refund. Please keep the outer packaging until the issue is resolved.

Message us as soon as possible. If the parcel has not been handed to the courier, we can usually change the address or cancel the order. Once it is in transit, the delivery charge is already committed.